Departments of City Hall
City Hall, Meriya Square 1. Departments receive residents Tuesday and Thursday 9:00-12:00 and 14:00-17:00; the citizens' service hall on the ground floor is open Mon-Fri 9:00-18:00 and Sat 9:00-13:00. To call a department from a city phone, dial 1-09 and the room number.
| Department | Head | Room | Phone |
|---|---|---|---|
| Architecture and Planning Department General plan of the city, street names, facades and shop signs on Liberty Boulevard, the Old City protected zone (with the Heritage Protection Service). | Nurlan Abdykadyrov | 301 | 1-09-301 |
| Land and Building Permits Department Building permits, land plots, acceptance of finished buildings. Applications only through the citizens' service hall. | Gulnara Sydykova | 305 | 1-09-305 |
| Housing and Utilities Department Works with Talas Suu, Talas Jylu Tarmaktary and the management companies; planned outages; courtyard repairs. | Sergei Tkachenko | 214 | 1-09-214 |
| Social Department Heating discounts for pensioners living alone, help for large families, the city's social canteens. | Ainura Matkerimova | 210 | 1-09-210 |
| Transport and Roads Department Marshrutka and bus route licences, bus stops, road repairs, snow clearing. | Bakyt Dosaliev | 118 | 1-09-118 |
| Municipal Parking Department Paid parking zones, attendants, parking fines and appeals. | Emil Usenov | 120 | 1-09-120 |
| Education Office City schools and kindergartens, school places, repairs before the school year. | Cholpon Asanova | 402 | 1-09-402 |
| Culture and Sport Department City holidays, parks, sports grounds, the city's music schools. | Taalai Mamytov | 408 | 1-09-408 |
| Finance Department City budget, stall rents, the road fund. | Elmira Kenzhebaeva | 312 | 1-09-312 |
| Public Relations and Civil Society Department Press, the website, citizens' appeals and the small grants for neighbourhood associations. | Aizada Turusbekova | 215 | 1-09-215 |
| Citizens' Service Hall Address and residence certificates, housing documents, applications to all departments. | — | ground floor | 1-09 |
Small grants for neighbourhood associations
Each year the City Hall gives small grants, up to 10,000 som, to residents' associations, parents' councils and neighbourhood committees for work in their own courtyard or street. The call opens in June. Applications are checked with Köpürö, the resource centre for associations at Bilim Street 23, which also helps first-time applicants fill in the form and the report. 2026 projects include:
- Courtyard lighting, Soviet Centre, blocks 12-16 (Chyrak residents' association)
- Playground, Semiz, Colonia Street (Semiz Parents' Council)
- Wheelchair ramps at two polyclinics in the Northern District (Umut association)
- Irrigation ditch cleaning, Shahr-i Kabud (Aryk Suu water users)
- Reading corner in the Old City (Köhne Diz neighbourhood committee)
- Benches and shade on the Station District embankment (Station District elders' council)
Questions: Public Relations and Civil Society Department, room 215.
Paying city bills
Water, heating, rubbish fees and parking fines can be paid at any Talasbank branch, at the post office, with Tulpar Pay (Services → City payments) or in Talasbank Online (Payments → Utilities → Talas). Keep the receipt: the city enterprises take up to three working days to see a payment.
City enterprises
| Talas Suu | water and sewerage | 1-52 |
| Talas Jylu Tarmaktary | heating | 1-50 |
| Taza Shaar | cleaning and waste | 1-09 |
| Talas Municipal Fire Brigade | fire | 101 |